Terms And Conditions

The Terms and Conditions are an agreement between you, the customer and The TEFL institute Limited. It is important that you read and fully understand the conditions under which you are agreeing to, by signing up to any products, programs or services on our site. If you are unclear about any of the Terms and Conditions you are advised to contact us prior to booking, otherwise you will be subject to the stated Terms below.

General Terms and conditions

The use of this website is subject to the following terms of use:

When you contact our website and/or purchase a product, it is through the TEFL Institute Limited. Registered in Ireland, company registration number: 613324

All intellectual property rights, including copyright, in the content displayed on this website belong to The TEFL Institute Limited. All rights are hereby reserved.

You may only use the content of this website for your use. You agree not to download, copy, reproduce, modify, store, redistribute or commercially exploit in any way, any part of the content of this website without the prior written permission of the TEFL Institute.

The content of the pages on this website are for general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, completeness, suitability, timeliness or performance, of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available on or through this website meet your particular requirements.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

This website may also include links to other websites. These links are provided for your convenience in order to provide additional information. This does not imply that we endorse the linked website(s). We accept no responsibility of any kind for the content of the linked website(s).

The TEFL institute Limited, is registered at 254 Bóthar Chrois Araild,, Crois Araild, Dublin 6W, Harold’s Cross, Co. Contae Bhaile Átha Cliath, Co. Dublin Ireland. Company Registration Number: 613324

General course terms and conditions

Please note that enrollment on our courses is subject to the following. You will be required to make full payment at the time of the booking or for optional courses you will be allowed to pay a 50% deposit.

Where you only pay a deposit you must pay the full balance by the balance due date (30 days after the deposit payment is received). If full payment is not received by the balance due date then we will cancel your booking and charge a cancellation fee amounting to 100% of the deposit monies paid. You will no longer have access to your Dashboard or materials.

These terms cover purchases on teflinstitute.com under the TEFL Institute instalment payment plan.

Please read these terms carefully before you submit your order to us. These terms tell you the agreement you are making when opting to pay by instalment for your course.
Information about us and how to contact us.

You can contact us by telephoning our customer service team on UK +44 (0) 131 618 8798 or by writing to us at [email protected]

Who we are:
The TEFL Institute Limited, is registered at 254 Bóthar Chrois Araild,, Crois Araild, Dublin 6W, Harold’s Cross, Co. Contae Bhaile Átha Cliath, Co. Dublin Ireland. Company Registration Number: 613324

Your agreement when choosing to pay by instalments.
When opting to make payments for your course through instalments you are agreeing to the following terms: The TEFL Institute Ltd is providing credit to you for the outstanding balance for your course based on your agreement to make payment on agreed dates.

Automatic payments on agreed dates will be taken from your card using the details provided at the booking. Confirmation of these details can be found in your confirmation invoice.
You should make sure that you have sufficient funds in your account on this date so that the payment goes through successfully.

If payment is unsuccessful on the first attempt, you are agreeing to attempted payments being taken again until the balance has been settled. Your course study, you will not be allowed to pass Module 3 until we receive a full payment and will be paused until the second part of the payment is made successfully.

Missing instalment payments could have severe consequences and make securing credit more difficult in the future. If payment cannot be collected automatically through the above actions, then The TEFL Institute Ltd reserves the right to take further action to recover the outstanding debt owed. This may include but is not limited to:

Withdrawing access to your account:

  • Adding late payment charges of 5% to the balance owed monthly.
  • Passing the overdue amount over to a debt collection company for retrieval.

Discounts and coupon codes are applicable to online courses only unless otherwise stated and cannot be used in conjunction with any other offer. Offers are valid for the date shown on the website and only extended at the discretion of the TEFL Institute Limited management. A promotional code must be entered during checkout; discount codes cannot be claimed after enrolment.

All courses, material, content, tasks, and certificates, are delivered online through the TEFL Institute Limited website. Course study time is a standard 6 months for any course that you purchase. This is ample time to complete all sections of training on our most comprehensive course. If you require more study time, you can purchase this at a fee.

Certification for the course is dependent upon achieving a pass rate of the following:

  • 180 hour Level 5 Ofqual Regulated TEFL course (Highfield) – 100%
  • 180 hour Level 5 Ofqual Regulated TEFL course (TQUK) – 100%
  • 120 hour Advanced TEFL course – 80%
  • 30 hour IELTS teacher preparation course – 80%
  • 30 hour TOEIC teacher preparation course – 80%
  • 30 hour Teaching Business English course – 80%
  • 30 hour Teaching Young Learners online course – 80%
  • 30 hour Teaching English Online course – 80%
  • 30 hour Teaching Advanced Grammar course – 80%
  • 10 hour Virtual Course – 100%

Plagiarism is defined as the practice of taking someone else’s work or ideas and presenting it as your own without appropriate credit. During your TEFL course, it is imperative to write answers in your own words or accurately credit your quote source. If plagiarism of our course materials, or any other online resource, is found to be present in any part of an assessment, the assessor will cease marking and request the learner remove all plagiarism before continuing. The learner will be subjected to a €45 fee to continue their assessment marking process. A full copy of the TEFL Institute’s Plagiarism Policy will be present in the learning portal of any course where open-ended questions are part of the assessment.

The TEFL Institute Plagiarism Policy (Highfield)

The TEFL Institute Plagiarism Policy (TQUK)

If you are completing a level 5 qualification, it is required to provide references during your assessments. Academic references acknowledge your source, in the body of your work. A copy of the Guide to Academic Referencing will be present in the learning portal of any course where open-ended questions are part of the assessment.

Guide to Academic Referencing (Highfield)

Guide to Academic Referencing (TQUK)

As Level 5 courses require learners to attain a 100% pass mark all coursework will be reviewed by the TEFL Institute’s academic team upon successful completion of each module on the learning platform. A further assessment may be needed if a response does not fulfill the requirements of the question. All written coursework will be assessed and returned to the student with the assessment decision, feedback and assessment questions where necessary.

There are three assessments in total:

  • Assessment 1: Covers materials from modules 1-3 
  • Assessment 2: Covers materials from modules 4-6 
  • Assessment 3: Covers materials from modules 7-10 

The TEFL Institute’s students are awarded a maximum of three separate attempts for each assessment. All assessments will be completed on the Moodle learning platform. Feedback will be provided on the Moodle platform by an assessor under incorrect answers. Learners may submit assessments as many times as you like and only the most recent submission will be marked. If an assessment is submitted after the deadline date has passed (later than 23:59 GMT the day of the deadline), then the assessor will mark the assessment submission closest to the due date (on or before it). We do not accept any other type of assessment submission except for answers on the Moodle learning platform. This includes Word and PDF documents, email submissions or other written forms.

We reserve the right to collect further assessment submission evidence by means of a formal audio or video call at the discretion of the company. In special circumstances, in lieu of a further written assessment submission, the assessor may request to arrange a formal verbal conversation with you to discuss the context of the course. This will be explained in full beforehand.

Students will receive the first two submissions of each assessment free of charge as per the TEFL Institute’s assessment policy. If a third assessment submission is needed, a fee of €25 will be charged for each additional submission. Upon failing all three separate opportunities for any individual assessment, students will officially be recorded as a fail grade on their TEFL course. Assessment fees are non-refundable. 

All assessments are marked and returned to the learner within 3 working days. This includes repeated assessment submissions, plagiarism reviews and missed deadline reviews. 

There are no deadlines for the first submission of any individual assessment except the overall course access time the learner has purchased. As standard, 6 months of course access time is given free with every course, but longer periods can be purchased. All three assessments must be completed within this time or a fee will be charged to extend the course access time.

Assessment Fees

  • Assessment 1
  • Submission 1 – Free
  • Submission 2 – Free
  • Submission 3 – €25 fee
  • Assessment 2
  • Submission 1 – Free
  • Submission 2 – Free
  • Submission 3 – €25 fee
  • Assessment 3
  • Submission 1 – Free
  • Submission 2 – Free
  • Submission 3 – €25 fee

Once submission 1 is marked for any individual assessment, if there are questions to resubmit then an assessor will set a 10 working day due date as standard. Submissions 2 and 3 of any assessment are subject to a deadline which must be met. 

Students are allowed to request one free assessment extension of 10 working days for each assessment. This means, for example, if you want to extend Assessment 1, the assessor will give you a 10 working day deadline, then you are entitled to request a further 10 working days extension. Should you need another 10 working day extension, a €25 fee will be applied. Please note: you are only allowed one free extension per assessment – so if you use the free extension in Assessment 1 submission 2, then if you need Assessment 1 submission 2 then you will be subject to the fee as your free extension was previously used. 

Please note that should any changes be implemented to the assessment process employed by the TEFL Institute from the time your original assessment review took place and the time of your assessment submission, you will be required to comply with these changes to validate your qualification.

Updates to the assessment process are put in place to ensure the criteria and standards of this qualification as set by the awarding organisations, Ofqual and Highfield are adhered to by each learner.

As Level 5 courses require learners to attain a 100% pass mark all coursework will be reviewed by the TEFL Institute’s academic team upon successful completion of each module on the learning platform. A reassessment may be needed if a response does not fulfill the requirements of the question. All written coursework will be assessed and returned to the student with the assessment decision, feedback and reassessment questions where necessary.

 

The TEFL Institute’s students are awarded three separate attempts for the reassessment process following initial coursework completion. Your reassessment answers will be collected through an online form. If this form is attempted or submitted more than once, only the most recent submission will be reviewed by the assessment team. This will be clear through the timestamp of the submission. We do not accept any other type of reassessment submission except for the official Google form sent by your assessor. This includes Word and PDF documents.

 

Students will receive their first reassessment free of charge as per the TEFL Institute’s assessment policy.

If a second and third reassessment is needed, a fee of €25 will be charged for each additional re-assessment.

Upon failing all three separate opportunities for reassessment, students will officially be recorded as a fail grade on their TEFL course. Reassessment fees are non-refundable. The assessment process/waiting time for your course review takes between 8-12 weeks upon completion.

Students are allowed to request a reassessment extension of 10 working days under exceptional circumstances. Any additional reassessment extensions will incur a fee of €25. Please note that should any changes be implemented to the assessment process employed by the TEFL Institute from the time your original assessment review took place and the time of your reassessment submission, that you will be required to comply with these changes to validate your qualification.

Updates to the assessment process are put in place to ensure the criteria and standards of this qualification as set by the awarding organizations, Ofqual and TQUK are adhered to by each learner.

A personalised and unique digital TEFL certificate (PDF format) will be generated and available to download on successful completion of any of your courses. 

The TEFL Institute can also provide a printed hard-copy certificate when you have successfully passed your course. It is printed and delivered worldwide from €25. It will be issued to the address requested by the customer at the time of ordering. Before ordering, confirm your name has the correct spelling. The name appearing on your TEFL certificate should match that of your passport, this is important when applying for a visa to work abroad.

The TEFL Institute is not responsible for any errors in the spelling or presentation of your name on hard copy certificates. Should you require a replacement certificate due to an error regarding your name, you will be charged for a replacement certificate. If you supply an incorrect shipping address you will be charged for any duplicate certificates required. The TEFL Institute branded certificates are issued once per week from our Head Office in Ireland and unless otherwise arranged, mailed by standard post.

The TEFL Institute cannot be held liable for a certificate that goes missing in the post. After the recommended time for arrival has passed, a replacement certificate should be ordered. Should a certificate be lost, a suitable claim should be made against the postage service, where applicable.

In addition to hard-copy certificates, customers can also purchase soft-copy (PDF) documents that serve as proof of enrolment and proof of completion letters for potential employers, priced at €15. Letters are issued once per week and include information on course studied, modules covered and pass mark. It is delivered to the student in PDF format via email.

In the case of the 180 hour Ofqual-regulated TEFL Course you will have access to a letter stating that the coursework is completed and your coursework is now being reviewed by the academic team before it can be passed with TQUK to release your official Ofqual certificate. In order to obtain this Ofqual certificate you will have to purchase the license for the E certificate which cost an additional €48.

On completion of your 180 hour Level 5 TEFL course, your assessments will be reviewed by our assessor. You may be asked to reattempt some questions.

The TEFL Institute requires the customer’s date of birth to be able to order the digital certificate from Training Qualifications UK (TQUK). If you supply an incorrect name, you will be charged for obtaining a duplicate certificate. From time to time, as part of quality checks, some student coursework will be sampled for internal quality assurance. This is critical to maintaining our committed training standards.

The TEFL Institute cannot be held liable for a certificate that goes missing in the post. After the recommended time for arrival has passed, a replacement certificate should be ordered. Should a certificate be lost, a suitable claim should be made against the postage service, where applicable.

A personalised and unique digital TEFL certificate (PDF format) will be generated and available to download on successful completion of any of your courses. In the case of the 180 hour Ofqual-regulated TEFL Course (Highfield), once all three assessments have been passed, you will have access to a reference letter stating that the coursework is completed and it can be passed to Highfield Qualifications to release your official Ofqual certificate. In order to obtain this Ofqual certificate, you will need to purchase the license for either the e-certificate or the hard copy certificate. The e-certificate costs €48 and will be sent to you via email upon completion of your course. 

The TEFL Institute can also provide a printed hard-copy certificate when you have successfully passed your course. It is printed and delivered worldwide from €25 (if you’ve already purchased the e-copy), or €70 if you haven’t purchased any copies yet. Please note, the hard copy certificate also includes an e-copy of the certification. Hard copies will be issued to the address requested by the customer at the time of ordering. Before ordering, confirm your name has the correct spelling. The name appearing on your TEFL certificate should match that of your passport, this is important when applying for a visa to work abroad.

The TEFL Institute is not responsible for any errors in the spelling or presentation of your name on hard copy certificates. Should you require a replacement certificate due to an error regarding your name, you will be charged for a replacement certificate. If you supply an incorrect shipping address you will be charged for any duplicate certificates required. The TEFL Institute branded certificates are issued once per week from our Head Office in Ireland and unless otherwise arranged, mailed by standard post.

In the case of the 180 hour Ofqual-regulated TEFL certificate, The TEFL Institute requires the customer’s date of birth to be able to order the digital certificate from Highfield Qualifications. If you supply an incorrect name, you will be charged for obtaining a duplicate certificate.

The TEFL Institute cannot be held liable for a certificate that goes missing in the post. After the recommended time for arrival has passed, a replacement certificate should be ordered. Should a certificate be lost, a suitable claim should be made against the postage service, where applicable.

In addition to hard-copy certificates, customers can also purchase soft-copy (PDF) documents that serve as proof of enrolment and proof of completion letters for potential employers, priced at €15. Letters are issued once per week and include information on courses studied, modules covered and pass mark. It is delivered to the student in PDF format via email.

General use, history & trademarks

Full details of your order are held with The TEFL institute. Details held can be obtained from [email protected]

The use of this website is subject to the following terms of use:

When you contact our website, purchase a product, it is through The TEFL institute.

All intellectual property rights, including copyright, in the content displayed on this website belong to The TEFL institute. All rights are hereby reserved.

You may only use the content of this website for your use. You agree not to download, copy, reproduce, modify, store, redistribute or commercially exploit in any way, any part of the content of this website without the prior written permission of The TEFL institute.

The content of the pages on this website are for general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, completeness, suitability, timeliness or performance, of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available on or through this website meet your particular requirements.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Orders & Purchasing

To purchase a product select ‘Book Now’ or ‘Enroll now’. When you’ve completed this stage, view the checkout to add or remove items.

Completion payment can be via PayPal or via Stripe with a debit/credit card. You do not need a PayPal account to purchase with The TEFL institute.

To purchase a product through The TEFL institute, we need valid email, postal and phone number details.

By placing an order with us, placed in English, you give The TEFL institute permission to use your contact details regarding your order. These details will also be used for any future relevant marketing by The TEFL Institute only, and will not be passed to third parties.

Should your order fail to complete, The TEFL Institute also has the right to contact you to confirm your order.

Transactions from outside the UK will show the currency of the country you are in, including during the PayPal checkout process.

Once the order is confirmed and funds have been received you will receive a confirmation of order via email, which will form the contract between The TEFL institute and the customer.This email will include that you are buying from The TEFL Institute, product information, costs and link to The TEFL Institute’s full terms and conditions.

Course enrolments, links & discounts

This website may also include links to other websites. These links are provided for your convenience in order to provide additional information. This does not imply that we endorse the linked website(s). We accept no responsibility of any kind for the content of the linked website(s).

Please note that enrolment on our courses is subject to the following. All courses must be paid for in full prior to the course commencing.

Discount codes or coupons offered on the site are applicable to selected internships and online courses only and cannot be used in conjunction with any other offer. Offers are valid for the date shown on the website.

All courses, material, content, tasks and certificates, are delivered online through the TEFL Institute website. Course study time is 6 months from the date of enrollment. If you require further study time, it is available as a study extension for a fee.

Certification for the course is dependent upon achieving a pass rate of the following:

  • 180 hour Level 5 Ofqual Regulated TEFL course – 100%
  • 120 hour Advanced TEFL course – 80%
  • 30 hour IELTS teacher preparation course – 80%
  • 30 hour TOEIC teacher preparation course – 80%
  • 30 hour Teaching Business English course – 80%
  • 30 hour Teaching English Online course – 80%
  • 30 hour Teaching Advanced Grammar course – 80%
  • 30 hour Teaching Young Learners course – 80%
  • 10 hour Virtual Course – 100%

Should your course expire, it will become deactivated and you will not be able to access your course.

To reactive your online course, there is a charge for extending your study time depending on the length of time needed. During deactivation you will not lose any of your coursework, it will simply free whilst inactive.

You can purchase an extension of your online course in the following option: Lifetime access €79 or 2 weeks extension for €25

For information regarding a study extension purchase, contact [email protected]

If you fail your end of module test, you have an unlimited amount of attempts to retake the tests/quiz free of charge. This refers to our accredited courses. 

The level 5 government regulated course has a limit to the number of attempts during the reassessment process. 

Refunds and cancellations policy

If for any reason you are not satisfied with the course you have purchased, you are entitled to a full refund within 14 days of buying directly on our site.

Note: Refunds issued under the 14-day cooling off period are subject to an administration fee of $35 USD / $45 CAD / £26 GBP / €30 EUR.

You cannot get a refund on an online course if you have already reached as far as Module 3 or completed the course or out of the 14-day cooling period. You have 6 months to complete the course from date of purchase – please note, this is not when you first log-in to the course for the first time.

If the course is on flash sale/limited time offer cheaper than €30/£26/$35 there is no refund applicable.

If you are unable to attend or wish to change the date for your course please let us know 7 days prior to your course date and we are happy to change your date to a date that is still available

If a request for a date change reaches us on a shorter notice than the 7 working days they can only be accepted up to 24 hours before the start of your course. A fee of £35/€40/$45 will be due in this case. Should you miss your classroom date without further notice you will have to purchase the 10-hour classroom course again at the full price subject to availability.

TEFL Shop Items include, but are not limited to, gift cards, certificates, extensions, guides and resume service.

Gift cards are non-refundable. This does not affect consumer rights.

Once a certificate or reference letter has been issued and sent to the address, items are non-refundable. This is true for all hard copy documents sent by the TEFL Institute.

Guides and E-books are sent in PDF format instantly after purchase. This means that they are non-refundable.

Resume service can be cancelled within 24 hours, before the service has taken place.

Extensions are added to your course dashboard instantly and service completed automatically. For this reason, they are non-refundable.

Errors or duplicate orders are handled on a case-by-case basis and may be subject to the admin fee of $35 USD / $45 CAD / £26 GBP / €30 EUR.

 

All placements have a training fee which includes an application form. Training fees include the 120 hour TEFL Course and 10 hour Virtual Course, and at times specialist courses relating to the open job positions.

Although the TEFL Institute supports pre-departure organization and application processing, the fee itself relates to the course fees and initial application fee. For this reason, the placement fee falls under the same category as the course refund policy.

Complaints customer service

We aim to answer your voicemails, emails, live chat and all messages within 24-48 hours. Please allow more time during weekends and public holidays. Should you require our tutor support and contact the academic team, they’ll aim to answer your query within 24-48 hours, depending on the nature and type of assistance required.

For complaints or any other customer service related queries, you can contact us on the following:

For TEFL training, email [email protected] or telephone +44 1273 82 869. We will endeavour to reply to your request within 1 working day (Monday to Friday) to acknowledge receipt and resolve any complaints within 28 days.

We at the TEFL Institute Limited have set out these terms and conditions to clarify the relationship between you, the website visitor, and the TEFL Institute.

Under no circumstances will we share your information to third parties (unless it is an application to a school/agent), and we will take all necessary precautions to ensure that this information stays within The TEFL Institute.

Placement Programs

The Placement Program fee covers the training costs and application fee. The TEFL Institute provides training, certification, pre-departure support and ongoing assistance to all alumni.

Once payment is made, applicants will receive their application form and the TEFL Institute will provide help where needed to provide the best possible outcome.

Applications are shared with the TEFL Institute’s in-country partners and interviews will take place.

Applicants must complete training included before arriving in-country. They will commit to the contract period when in-country.

Although there is a training fee, the TEFL Institute cannot guarantee jobs as this is ultimately the school’s final decision and is based on interview skills.

Placements included in the terms and conditions are Thailand, Taiwan and China, seen as featured jobs under tefinstitute.com/tefl-jobs.

The TEFL Institute is obligated to share personal information submitted by the applicant in order to place them in the desired country. This is in line with GDPR regulations as it is a necessary step to offer the service.

Contracts signed are between the school and applicant. The TEFL Institute is not involved with the contracts and cannot be held liable for any discrepancies.

The TEFL Institute is not responsible for any issues that may arise outside of what is offered, such as lost luggage and missed flights. The applicant is recommended to get travel insurance to cover such losses.

The placement program fee covers the training fee and application fee. The fee falls under the course refund policy.

If for any reason you are not satisfied with the course you have purchased, you are entitled to a full refund within 14 days of buying directly on our site.

Note: Refunds issued under the 14-day cooling off period are subject to an administration fee of $35 USD / $45 CAD / £26 GBP / €30 EUR.

You cannot get a refund on an online course if you have already reached as far as Module 3 or completed the course or out of the 14-day cooling period. You have 6 months to complete the course from date of purchase – please note, this is not when you first log-in to the course for the first time.

If the course is on flash sale/limited time offer cheaper than €30/£26/$35 there is no refund applicable.

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