Privacy Policy

Your privacy is important to us

At The TEFL Institute Limited (herein “the TEFL Institute”), we take steps to ensure your privacy is kept safe and processed in accordance with the data protection commissioner. This privacy statement outlines what information The TEFL Institute collects, how it is used and the treatment of the information the company collects. When you submit information, you give consent to The TEFL Institute to contact you, mostly by email but also by phone call and SMS text message, and for your information to be used as described below. When you provide information to The TEFL Institute, you can be assured that it will only be used in accordance with this privacy statement.

What information do we collect

There are two types of information The TEFL Institute collects when you interact with us online. One is your personal information when you purchase a product/service or interact with any marketing marketerial belong to The TEFL Institute or one of our authorized third parties (in accordance with the law). This information is required to activate your account and/or process your order. The personal information we collect is as follows;
  • Name
  • Date of Birth
  • Postal address
  • Email address
  • Phone number
The second type of information collected by The TEFL Institute is non-personal information. This information is of a general nature and is automatically collected. We use web analytics technologies that rely on cookies, web beacons, and and other automated tracking technologies to assist in the analyses of how users interact with our website, how we can improve our website, and personalize the information you receive based on what we believe is of interest to you from such interactions. This type of information does not allow for The TEFL Institute to individually identify you as a person, it is anonymous information. It is used to numerically evaluate our online presence and underlying technologies. Non-personal information we might collect automatically includes:
  • The domain name of your internet service provider
  • The type of web browser you are using
  • The operating system you are using
Parental consent is required to process the personal data of children under the age of 16 for online services. Should The TEFL Institute ascertain a child is under the age of 16 we will immediately cease processing their information.

Google reCaptcha

The TEFL Institute uses “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our website. This service is provided by Google Inc. reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, duration visitor has been on the website, mouse movements made by the user). The data collected during the analysis will be forwarded to Google and is subject to the Google Privacy Policy and Terms of Use. The reCAPTCHA analysis take place completely in the background. Website visitors are not advised that such an analysis is taking place.

Newsletter Sign Up

When you choose to opt-in for the newsletter sign up provided through The TEFL Institute, we collect your name and email address only. The discount code enclosed cannot be used in conjunction with any other offer.


By providing your contact details in the ‘call-back’ request form, you allow The TEFL Institute to telephone you regarding your query or TEFL related query. As you have provided your details, we can also provide you with further relevant marketing updates, mainly via email.

How is this information used?

This information will be used in various ways, including:
  • To supply marketing updates following registration of ‘newsletter sign up’ or other forms
  • Process your course and deal with any queries you may have
  • To monitor our service and products, and to provide enhancements where necessary
  • Market research purposes
By giving The TEFL Institute your contact details, by either inquiring via telephone/email, because you have purchased a course/product, applied for a job, requested a call-back, downloaded PDF guides and brochures, or engaged with any of The TEFL Institute’s products, services or marketing activities, we assume that we can send you further marketing material, mainly via email, informing you of new products, promotions and news that may be of interest to you. Or, if you would like to contact The TEFL Institute via our electronic newsletter, you can opt out of receiving these emails by clicking ‘unsubscribe’ in the footer of any newsletter, or by emailing [email protected]


A cookie is a text file that is stored on the hard drive of your device. Cookies perform various functions and generally help the user experience of the website. The TEFL Institute website uses cookies for web analytics, shopping cart choices, social media activity and blogging. Our cookie policy is in place to improve our service with you, to provide an efficient service, and is essential for the website to function. Most web browsers are set automatically to accept cookies. You can turn off cookies in your browser settings. However, if you do turn them off, it is important to remember that you will not be able to use all of the services on The TEFL Institute website. If you continue to use this site without changing your browser to decline cookies, we assume that you are happy to use this site with cookies.


The TEFL Institute will not disclose your personal information to a third party. The information will only be used by The TEFL Institute for dealing with your request and/or marketing purposes. Your data may be accessed and processed by staff outside of the EU. The TEFL Institute uses various online services to assist in communication and marketing efforts. Your personal information may be recorded within these services.

Securing your information

Unfortunately, the transmission of data via online platforms is not 100% secure, any information you submit to our site is at your own risk. Once The TEFL Institute has received your information we will use strict regulation and security measures to ensure no unauthorized access to the best of our abilities in alignment with GDPR Article 32. The TEFL Institute will not trade, share, sell or rent any information gathered to third parties who are not directly involved with our marketing communications or user experience development. In disclosing personal information to a third party The TEFL Institute fully abides by the requirements laid out by GDPR. The TEFL Institute has contractual agreements with all third parties which may receive your data to ensure your rights are upheld.

PDF downloads

By providing your contact information, The TEFL Institute will provide you with access to downloadable brochures and guides in PDF format. You will need the appropriate software on your device to read the brochures and guides correctly. It is assumed you are willing to receive further relevant marketing updates, mainly via email, but also by telephone and SMS text message.


By entering your details, you will be entered into a free test of your ability to TEFL, consisting of 10 questions. At the end of the quiz, the answers will be revealed. As you have provided your details, The TEFL Institute can also provide you with further relevant marketing updates, mainly via email, but also by telephone and SMS text message.

Live Chat & Social Media

If you choose to use The TEFL Institute’s Live Chat service on our website, your personal information will be collected and reviewed by our advisors to answer your question/s you have as well as to assess your eligibility for any of The TEFL Institute products and services. In the case of using social media to contact The TEFL Institute, the personal information you provide will be used to assess your eligibility for any of the The TEFL Institute products and services while assuming that we can send you further marketing material, mainly via email, informing you of new products, promotions and news that may be of interest to you.

Purchasing a TEFL Course

When you purchase any product or service from us, we use the personal information you provide to create an account for you on our online education system. The information you provide will be used when creating certificates on successful completion of any courses you undertake with us.

Video & Image Submission Policy

When you submit images and video to The TEFL Institute through any form, contest, or tool, you affirm, represent and warrant to us:
  • You are at least 18 years old.
  • All information provided by you is accurate and true.
  • You are not impersonating another person or falsely stated or misrepresented your affiliation with a person or entity.
  • You have or own necessary rights, licenses, consents and permissions required to submit to us the images and information and to authorize us to use the images and information as expressed in these Terms and Conditions.
  • By submitting images and information in no way conflicts with any existing legal agreement.
  • The images and information you submit does not in any way obligate us to treat them as confidential and is assumed we have full permission to use such for marketing purposes.


Securing your personal information is important to us and we have systems in place to ensure this is kept safe. These measures include physical, electronic and managerial procedures. When you purchase any product or service from The TEFL Institute, we never hold financial information on your behalf, as all financial transactions are placed with PayPal or Stripe. Both are recognised the world over as forms of secure payment and all transactions are made securely on PayPal and Stripe’s servers. Data transmissions using the internet can be insecure. Therefore, we cannot guarantee the security of data sent over the internet. When you purchase a product or service with The TEFL Institute you will be issued with a password. The password and username details should be kept confidential, and the user is responsible for this.

Right of access

The personal information we hold about you is available from The TEFL Institute free of charge. To receive this, email [email protected]. Once the request has been received, we will send the details within 21 days.

Right to correct or erase data

You can have your personal data corrected if inaccurate, or erased. There is no charge for this. This can be done in writing via email at [email protected].

Contact information

Should you have any further queries with the privacy statement, please email [email protected]. Privacy statement – last updated 02/12/2020

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